Principle & Practice
WE ARE GUARDING UK.On matters of principle, fine words are not enough. It takes courage and action to demonstrate your conviction.
At Guarding UK, we have brought our values and principles together in one place – Our Principle & Practice brochure.
P&P makes interesting reading. We hope you enjoy reading it as much as we enjoy living it.
Courage. Commitment. Conviction.
Professional honesty is a basic customer right. 'Don't be afraid to tell the client what the facts really are.' In days gone by, professional honesty was synonymous with the duty of care. In these times of intense competition, narrow margins and global cost cutting, the temptation to cut a corner is stronger than ever.
Professional honesty is a fundamental principle at GUK. We have a deeper duty of care to our clients. We believe in absolute clarity in our work with clients. We have become known for telling it like it is. We believe enduring relationships are built on clarity, complete honesty, and trust.
Going beyond the call of duty is nothing new at Guarding UK. We are in business for the long haul.
We are a team.
We are one. We need to be. Trusting each other's judgment is the key to our professional survival and success. On both complex assignments and less demanding tasks, we need to be absolutely sure that we can rely on each other to deliver their best.
We want to stay as one. We go to great lengths to keep the spirit of togetherness alive.
We are diverse. Every Guarding UK officer, manager and director is different. We celebrate this diversity. With over forty languages spoken within our walls, our clients can be sure of the breadth of experiences we bring to their challenges.
'Be there for your client.'
Visibility and service go hand-in-hand. Stay close to your client. Be on call. Anticipate the call. Respond quickly. Be visible. Maintaining a clear and open channel of communication between service provider and client is a hallmark of Guarding UK. Since our inception in 2003, this distinguishing feature has been our guiding light. It goes without saying that we have been successful at what we do best – building client relationships.
Where do we go from here? Widening the channels of communication is one option. Making it easier for clients to engage with us, at strategic and operational levels is surely a way forward. A continuous feedback system is another option. Good, bad or ugly, the channels remain open for constant service evaluation and criticism.
Being there for our clients has also taught us to know our clients on different levels - their fears, concerns and ambitions. From shopping centres in Blackpool to construction sites in Glasgow, visibility is assured.
'Deliver Exceptional Client Service.'
'Exceptional client service' is a relative and subjective concept. It varies from client to client. It is measured by short yardsticks and long yardsticks. The satisfaction range can be as wide and as unpredictable as the client dictates. In most cases, the upper limit is non-existent. Delivering sustainable, exceptional client service is therefore not for the faint-hearted. Where do you start?
At Guarding UK, we assume two constant factors: there is no yardstick; and there is no satisfaction range.
How then do we measure and deliver exceptional client service?
The answer lies in how we think. With integrity, commitment and an unflinching focus on long-term client relationships as part of our core DNA, it is hardly surprising that exceptional client service is standard thinking.
There are no upper limits to our commitment to clients.
